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1. Once you have your travel details, send us as much information as possible in a simple email. Please include full name, address (including postcode), both home and mobile telephone numbers, how many passengers and luggage and all flight details for both journeys.
2. When we have received your email, we will send you a confirmation email including all your travel details, a customer code and our contact details.
3. You will also receive a 'Booking Confirmation Document' by email attachment. Please check this very carefully and call us if you have any queries.
4. The day before your departure you will receive an email or text message (or telephone call) to again confirm your booking details.
5. You may pay cash to the driver on the day.
6. Should you need to cancel your booking, just send us an email as soon as possible.
7. As soon as we receive a cancellation we will confirm we have received it by email. Your booking will, only then, be considered cancelled.

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